Knowledge base

KQH General Questions (1)

General Questions (17)

• What is Kenya Airways Holidays?
• What are the products that Kenya Airways Holidays sell?
• Can I select a specific fare types?

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KQH Change (1)

Change (8)

• How far in advance can I change my flight booking?
• Can I amend a passenger name in the flight ticket and is there any fee imposed for such request?
• Can I change my flight reservation? What are the associated fees?

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KQH Cancel and Refund (1)

Cancel and Refund (3)

• Can I cancel my booking and get a refund?
• How can I get a refund on an unused or only partially used ticket?
• How do I cancel my booking and get a refund?

KQH Baggage (1)

Baggage (4)

• What is my allowance for checked baggage?
• What is my allowance for cabin baggage?
• What should I do if my baggage is delayed?

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KQH Hotel (1)

Hotel (6)

• Where do I find the booking confirmation details of my hotel?
• What is the hotel check-in time?
• Can I request to have specific room or any special arrangement?

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KQH Transfer (1)

Transfer (5)

• Do the flight + hotel package booking includes an airport transfer?
• How do I book an airport transfer?
• Where do I find the information about my booked airport transfer?

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KQH Activities (1)

Activities (6)

• Do Kenya Airways Holidays offer tours and activities?
• How do I book tours and activities?
• I cannot find any tour at the selected date and destination. Why?

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