If your baggage is damaged on arrival, or does not turn up, please present yourself at the desk for file creation. The details of your baggage will be taken and you will be offered immediate assistance and you will be given a file reference number, which you should keep safe. Then, you can track the lost baggage online at http://www.worldtracer.aero/filedsp/kq.htm if you have a file reference number or call +254-20-3274747.
For more information about this steps, please visit the website https://www.kenya-airways.com/en/plan/baggage-information/delayed-baggage/ or contact the relevant Kenya Airways team on +254 711024747 and +254 705474747 (Whatsapp).
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