Yes, you can cancel your package booking and get a refund, subjected to the applicable package cancellation fee and admin fee. Please submit a ticket at the website https://kenyaairwaysholidays.tui.com/support/tickets/new to get the exact refund quotation.
Submitting the ticket will not automatically cancel and refund your booking. The cancellation and refund will only be initiated after you have agreed with the quotation in writing.
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